Quality Service Management in Tourism and Hospitality

About the Book: Providing high-quality service is essential for success in the tourism and hospitality industry. This book focuses on the principles and practices of quality service management, including service standards, customer satisfaction, and continuous improvement. It offers practical tools and techniques for evaluating and enhancing service quality, with case studies and examples from leading establishments. Targeted at students and professionals, it provides a framework for implementing effective service management strategies to meet and exceed guest expectations in a competitive market.

Print ISBN: 9781682509456 | $ 130 | 2025 | Paperback

Subject: Hospitality and Tourism

Editor: Zuzana Nadova

About the Editor: Zuzana Nadova holds a PhD in Hospitality and Tourism and serves as an Assistant Professor with a focus on quality service management. Her expertise encompasses a broad spectrum of hospitality settings, including resort, airport, convention, residential, luxury, and casino hotels. Dr. Nadova's work includes facilities programming, which involves designing and managing hotel spaces to meet guest needs effectively; guestroom and public space management; and the integration of special systems into hospitality environments. She also conducts feasibility studies to assess the viability of hospitality projects and contributes to improving hotel operations through strategic planning and service enhancements. Her teaching and research aim to elevate service standards and operational efficiency in the hospitality industry.