Service Quality in Leisure and Tourism

Over the last decades, tourism has experienced continued growth and increased diversification, becoming one of the fastest growing economic sectors in the world. The choice of hotels becomes one of the main issues of discussion: the variety of the hotel services, quality, reliability, and price are important. Service quality is also important for a sustainable tourism development industry. Considering the underpinning theory of service quality, practitioners and educators as well will find this book to be invaluable in their businesses and in preparing students for the business world. 

Print ISBN:9781682506561 | $ 150 | 2020 | Hardcover

Contributors: B.N. Suárez